Department for Education coronavirus helpline
From Friday 1 April 2022, the DfE COVID-19 helpline will become the DfE incident support helpline and will continue to be available to answer questions relating to COVID-19.
Phone: 0800 046 8687
Opening hours: 8am to 6pm (Monday to Friday)
If you work in a school, please have your unique reference number (URN or UKPRN) available when calling the helpline.
Guidance specific to education and childcare that settings should refer to after 1 April 2022 includes:
- UK Health Security Agency (UKHSA) health protection in education and childcare settings
- DfE emergency planning and response
- DfE good estate management for schools
- guidance for people with symptoms of a respiratory infection including COVID-19, or a positive test result for COVID-19
- living safely with respiratory infections, including COVID-19
- ventilation of indoor spaces to reduce the spread of COVID-19 and other respiratory infections
- COVID-19 guidance for people whose immune system means they are at higher risk
- Coronavirus (COVID-19): financial support for education, early years and children’s social care
- Actions for early years and childcare providers during the COVID-19 outbreak
- Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19
- Coronavirus (COVID-19) contingency framework for education and childcare settings
- Action list for schools and an action list for early years and childcare providers must follow in the event that a child or young person displays symptoms or if they confirm they have tested positive for coronavirus (COVID-19)
- Use of free early education entitlements funding during COVID-19
- Guidance on shielding and protecting people who are clinically extremely vulnerable
- Safe working in education, childcare and children’s social care
- Conducting a SEND risk assessment during the coronavirus outbreak
- Early Years ITT requirements and supporting advice
- Guidance on protective measures for providers of community activities, holiday or after-school clubs, tuition and other out-of-school settings offering provision to children during the coronavirus (COVID-19) outbreak
The Welsh Government has published a series of guidance for schools and childcare settings.
- Education and childcare: coronavirus
- Guidance for childcare and playwork: coronavirus
- COVID-19 workforce risk assessment tool: guidance
- Childcare, playwork and organised activities action cards: coronavirus
- Childcare and play: frequently asked questions
The Scottish government’s Coronavirus (COVID-19): early learning and childcare services has been updated (6 January 2022) to include:
- A revised approach to self-isolation for high risk contacts from 6 January 2022 taking account of the latest advice and progress with the booster programme;
- The addition of a new section on vaccination;
- Update to the self-isolation exemption for public services as this only applies to those people who were isolating before 6 January 2022, given the changes to the self-isolation policy;
- The section on testing has been revised to reflect the latest advice; and
- An addition to the section on cleaning practices covering sand.
Education Scotland’s Covid Education Recovery guidance includes updated guidance including self-isolation and testing FAQs.
Updated NHS COVID-19 symptoms lists The NHS COVID-19 symptoms in adults and symptoms in children have been updated. Adults and children who have symptoms of
DfE have put out the following update for education and childcare settings: On Tuesday 29 March, the Secretary of State for Health and Social Care,
From Thursday 17 March, if someone in a childminder’s household has tested positive or has COVID-19 symptoms, childminders can continue to operate at home. Childminders
Following the Prime Minister’s announcement on 21 February about future Covid-19 regulations, changes affecting the early years include: From Monday 21 February, the Government is